TERMS AND CONDITIONS

1. Purpose



1.1 These General Conditions of Contract are designed to establish the terms and conditions governing the provision of travel services organized by the company Followspring Unipessoal Lda, under the trade mark Agência de Viagens Lux & Unique. Registered office at the Lisbon Commercial Registry Office, with the unique registration and corporate entity tax I.D. number 514741520, and with the National Register of Travel and Tourist Agencies - RNAVT 7648 (hereinafter referred to as simply Agency), in addition to any Special Conditions agreed between the Customer and the Agency.
1.2. The terms set forth in the Special Conditions, if any, shall prevail over the provisions of these General Terms and shall prevail over any additional written provisions specially agreed upon between the Customer and the Agency.
1.3. The services and products are offered to the Customer under the terms and conditions expressed herein.
1.4. By contracting with the Agency, the Customer acknowledges and accepts all terms and conditions established.

2. Budgets and Bookings



2.1.Due to the constant changes and different services of each experience, our budgets only have a 15 day validity once they are sent and are subject to modifications. The availability and prices of some services, namely hotels, shall only be guaranteed at the time of reservation confirmation.
2.2. At the time of booking, the Customer must deposit 30% of the price of the trip (except on specific dates), and pay the remaining 70% up to 30 days before the start of the trip. Payments can be made via bank transfer. Fees should always be paid by the sender.
2.3. If the booking or reservation for the trip takes place in the 15 days prior to the date of departure, the total price must be paid at the time of booking, which is conditional upon the suppliers obtaining confirmation of the reservation for all services.
2.4. Notwithstanding the amount to be paid by the Customer for the expenses to be incurred with the reservations necessary to confirm the booking and which will be added to the price of the trip, the Customer shall also be obliged to pay all cancellation expenses in accordance with paragraph 7 of these General Conditions, should they cancel the trip.
2.5. The Agency reserves the right to cancel any booking whose payment has not been made under the conditions mentioned above.

3. Price Changes



3.1. The Agency reserves the right to change the price of the trip up to 20 days before the date of travel if this increase is due to changes in the cost of transportation or fuel, duties, taxes or fees that are chargeable or in exchange rate fluctuations, and they shall inform the Customer accordingly.
3.2. The change shall be calculated on the basis of price variations of factors influencing this change.
3.3. Failure to accept the increase in the price of the trip, in accordance with the law, gives the Customer the right to cancel their booking under the same terms and conditions as those set forth under the heading “Impossibility of Compliance”.

4. Refunds



Once the trip has commenced, no refund will be made for any services not used by the Customer. Failure to provide services planned for in the travel programme for causes not attributable to the Agency, should substitution by other equivalent services not be possible, gives the Customer the right to be reimbursed for the difference between the price of the services provided and those actually provided, notwithstanding provisions of paragraph 11.4 of these General Conditions.

5. Assignment of Booking



5.1. The Customer may assign their booking, arranging a replacement who meets all the conditions required for the trip, provided that they inform the Agency in writing at least 7 days in advance and that the different service providers included in the trip accept the replacement.
5.2. The assignment of the booking makes the transferor and the transferee jointly responsible for payment of the price and the additional charges originated by the assignment.

6. VAT



VAT, applicable at the date of travel, is included in the price of service.

7. Cancellations



At any time, the customer may cancel the trip / stay by written communication, and is entitled to have returned the amounts paid deducted from the following expenses:
7.1. Management costs that the Agency has had in order to obtain reservations and also an amount up to fifteen percent of the price of the services in question;
7.2. Cancellation expenses not refundable by suppliers (hotels, transport, accompanied visits and other services).

8. Changes



8.1. If the travel providers in question allow it, whenever a customer, booked for a particular trip wishes to change their booking for another trip or for the same journey with a different departure date, or any other change, they shall pay the fee, as expenses for changes. However, when the change takes place 21 days or less in advance of the trip departure date for which the customer is booked, or if the travel providers do not accept the change, he will be subject to the expenses and charges under the heading "Cancellations”.

8.2. After the start of the trip, if requested to change the services contracted for reasons not attributable to the agency (for example, extension of nights of stay, change of flight), the prices of the tourist services may not correspond to the ones being enjoyed on that current trip.

9. Claims



9.1. They can only be considered provided they are submitted in writing within a period not exceeding 20 days after the end of the provision of services.

9.2. They can only be accepted provided they have been entered into with the providers of the services (hotels, guides, local agents, etc.) during the course of the trip or stay, and require the corresponding documents proving the occurrence.

9.3. Failure to deliver notification and documents referred to above in good time, promptly, constitutes grounds for Agency exemption from liability.

9.4. In the event of a claim for non-compliance with the contracted services, the customer may also ask for the guarantee provided for under current legislation, and must present the respective claim to Turismo de Portugal I.P within 20 working days of the end of the trip.

10. Changes



10.1. Whenever justified reasons exist, the Agency may change the conditions of the Programme, such as the order of the routes, departure times or replace any accommodation provided with others of a similar category and location.

10.2. Should unforeseen circumstances make it necessary to suspend travel, the Customer shall always be entitled to reimbursement of the amounts paid.

11. Impossibility if Compliance



11.1. If for reasons not attributable to the Agency it is unable to fulfill any essential service included in the travel programme, the Customer has the right to cancel the trip, and be immediately reimbursed of all amounts paid or, alternatively, to accept a change to the services and any price variation.

11.2. If the above facts that are not attributable to the Agency determine cancellation of the trip, the Customer may opt to participate in another trip accepting an amendment to the contract entered into and any price variation.

11.3. If the trip proposed as replacement is lower in price, the Customer will be refunded the respective difference.

11.4. No refund shall be given for services that, although made available to the Customer, they have chosen not to use.

12. Special Conditions for Children



Due to the diversity of conditions applied to children, depending on age, service provider and travel dates, it is recommended to always ask about special conditions that may exist which, in each situation, will be given out as appropriate.

13. Documentation



The customer must have all their personal or family documentation in good order (identity card, authorization for minors, passports, visas, certificate of vaccines and anything else that may be required.

14. Accommodation and Schedule



14.1 The group, classification and accommodation name shall be determined by the host country. The list of hotels and apartments included in the programme is illustrative, as well as their category. The following specific rules apply to accommodation: - Apartments: It is the Customer's complete responsibility to provide information on the number of people (adults and children) who will occupy the apartment. In the event of more people being present than those booked, accommodation providers may refuse entry. - Hotels: The prices quoted are per person and are based on double occupancy. Not all hotels have triple rooms, so an extra bed is placed in a double room, which may not be of the same quality and comfort. In the case of rooms with two queen-size beds or double beds, it is considered that, in most cases, the triple only consists of these two beds.

14.2. Schedule: As a general rule, rooms can usually be used from 2 pm on the day of arrival and must be vacated before 12 noon on the day of departure. In apartments, entry is generally at 5:00 pm on the day of arrival, and they must be vacated before 10:00 am on the day of departure. Return of keys is normally at reception within normal office hours, at a location to be indicated by the Agency.

15. Liability



The liability of the Agency, arising out of obligations assumed, is guaranteed by civil liability insurance with the Insurance Company Lusitania, policy number 8122937 under the terms established in the applicable legislation.
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Privacy policy

Effective Date: May 25, 2018.
Last updated: May 25, 2018.

What personal information do we collect?


The information we collect from our customers depends on the information they choose to provide to us upon completion of the contact form.

Customer Information

The information regarding filling out the form, which identifies you as a Lux & Unique customer, is what we call "Customer Information". Form filling information, which identifies you as a Lux & Unique Tour Operator, is what we call "Tour Operator Information". Customer Information may include certain "personally identifiable information" such as your name, email address, telephone number, and postal address. Tour Operator Information may include certain "personally identifiable information" such as your name, email address, telephone number, postal address, and the name of the Agency where you work. By choosing to enter your details in the Lux & Unique contact form, you are accepting the terms and conditions, and authorizing us to collect and use your email for direct marketing purposes.

Location Information

It is possible through the Lux & Unique website to provide limited location information. For example, we may use Google Analytics to convert your IP address into an approximate geographic location to understand where our users are located in order to improve our offer.

How do we use the information we collect?

We use the information we collect for various purposes which may include:
. Create proposal for Client and / or Tour Operator . Improving our service . Responding to requests or answering questions that are asked to us . Providing customer support or technical assistance . By contacting us directly to provide service updates and service information . Direct Marketing (emails, sms and newsletters) from Lux & Unique and partners . Protecting your information and data

Content Usage

Apart from everything that was described in this Privacy Policy, we will not use or access your data outside the need to provide you with a service that you have specifically agreed to join. The only exceptions will be: when and if we are required, in response to legal requirements of law or government regulators, when necessary to ensure the stability and security of our Services and our system (for example, when we have reason to believe that a content is degrading server stability) and, where necessary, protecting our, or third parties’ rights, privacy, security or property. We can also analyze content-related metadata (such as total number of records, file size, API volume, access records, etc.).

How do we share information?

We disclose information collected in the following cases:
. If you asked us, or otherwise gave your specific consensus. . As required, to comply with applicable law, including governmental requests, law enforcement requests and other ways to protect your rights, privacy, security or property, our or third parties.

How do we protect your information?

We implement appropriate technical and organizational measures to protect the information we collect and store. Unfortunately, no security measure is 100% foolproof and as such, no network or system (including ours) can be 100% secure against destruction, loss, alteration, unauthorized disclosure or access to information that we collect and store. If you believe that your information may not be secure for any reason, please contact us immediately at [email protected]

Manage your information

For instructions on permanently deleting your data from the Lux & Unique database, please contact us at [email protected] Note: We will retain anonymously deleted information on archived or backup copies as required by record retention obligations, or as required by law. We may use some of the information we collect for marketing purposes, including sending promotional communications about new Lux & Unique products, events or other opportunities. If you wish to stop receiving such communications or choose not to use your information for these purposes, please follow the cancellation instructions by clicking "Unsubscribe" (or similar deleting language) in our communications. You can also contact us at [email protected]